STEP STORE

Your premier resource for Cradlepoint 3G and 4G LTE routing solutions and services.

Frequently Asked Questions

Need assistance? Get help from one of our Technical Concierge staff now.

 

Why do you have a cartoon Ninja on your site?

At STEP CG, we go to great lengths to master the technologies associated with business networking and communications.  Our Engineers hold numerous certifications on the products used to connect, transmit and secure business intelligence.  Internally, we refer to them as "Network Ninjas" because of their commitment to being the best at what they do.  You may even find a replica "real" STEP CG Ninja sitting on the rack of many of the businesses we have supported...and yes, we may even ship you one with your first order.

Who can help me with obtaining cellular carrier services?

Our Technical Concierge team can help you identify the best carrier for your specific application and walk you through the steps of obtaining service.  

What do I do if I need help programming a recent purchase?

Our Technical Concierge team can perform the programming of your product and make it ready for use in your network environment.  This is a service we charge for but you will find the cost minimal and the results extraordinary.

What if I need someone to install a recently purchased product?

We offer installation services on all of the products listed in the online store.  Our Technical Concierge team will review your unique requirements and provide you with a detailed and competitive quote to perform the necessary work to get your solution working at optimum performance.

What if the product I ordered is lost in delivery or delivered damaged?

Replacement of lost or damaged products are covered under our Terms and Conditions.  Please reach out to our Technical Concierge team and they will expedite a replacement on your behalf.

What if I want to have my recently purchased products managed by a third party?

At STEP CG, we offer a complete set of technical services including the design, programming, installation including the management and ongoing support of your installed technology.  Contact our Technical Concierge team and they will put you in touch with one of our Network Ninja's. (A really highly skilled and certified STEP CG engineer)

What if I need someone to review my existing network configuration?

At STEP CG, we are HIGHLY SKILLED at helping our clients improve the operation, efficiency and security of their network environment.  We have the expertise to take a holistic approach at how your network operates and provide you with a prioritized list of recommendations.  Contact our Technical Concierge team for more information.